arlo app will not let me log in

[edjames]

Gen 2 cameras and related home base. Since last week the app stopped allowing me to log in. I was able on my PC to change the password, but the app which is the newest version won't let me log in.

Suggestions?

ed

[StephenB]

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@edjames wrote:

Gen 2 cameras and related home base.

Do you mean Pro 2? (Very different cameras from the Gen 2).

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@edjames wrote:

Since last week the app stopped allowing me to log in. I was able on my PC to change the password, but the app which is the newest version won't let me log in.

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You can still log into the PC?

Is the issue that 2 factor authentication is failing?  Or are you not getting the log in screen???

[StephenB]

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@edjames wrote:

Gen 2 cameras and related home base.

Do you mean Pro 2? (Very different cameras from the Gen 2).

---

@edjames wrote:

Since last week the app stopped allowing me to log in. I was able on my PC to change the password, but the app which is the newest version won't let me log in.

---

You can still log into the PC?

Is the issue that 2 factor authentication is failing?  Or are you not getting the log in screen???