Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2018-12-07 01:05 PM
  • 710 Views
  • 0 Likes
  • 2 In Conversation
LucasZ84
Follower
Follower
‎2018-12-07 01:05 PM

After my cameras detect motion and record the video, it says that I it is detecting motion but not recording. The only way that I can get it to detect motion is to go into the app and view live mode and stop it, then it will detect motion again, I have to do this every time that is goes off

Labels:
0 Likes
Reply
Message 1 of 2
710
1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator
‎2018-12-10 11:11 AM

Have you tried to reboot the base station & test again? What firmware version is your cameras & base station running?

0 Likes
Reply
Message 2 of 2
668
Discussion stats
  • 1 Reply
  • ‎2018-12-07 01:05 PM
  • 711 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.