When the base unit is connected to the power source , no light is on.

[msobhy99]

When the base unit is connected to the power source , no light is on . Which indicates that no power is reaching the base unit . Please advise

[Dannybear]

This may have already been checked but has the on/off button next to the dc input socket on the base been bumped?

[msobhy99]

Yes done

[Dannybear]

Sounds like a dud base unit. Best take it back and swap it or you can try contacting the arlo support team for a replacement at your shipping cost of course.