Arlo|Smart Home Security|Wireless HD Security Cameras

When granting access the light bridge is not an option to share

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Siegbjam
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Aspirant
I have granted access to my wife to view our system on the arlo app. She has access to the 2 cameras but the 2 lights have a thinking wheel and she can’t turn on or off the security lights. I have deleted her and reinvited her. When I get to the page that I can check mark which devices she can have access to, the light bridge is not listed. The 2 cameras, base station, 2 lights have checks. Again no light bridge device listed. I have the light bridge as administrator and it works on my phone just fine. Please advise.
Model: VMB4000 | Arlo Pro/Pro2 Base Station
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Siegbjam
Aspirant
Aspirant
The first screen when logging into the app, we can see which devices are connected (my case-2 cameras, 2 lights, base station, and light bridge.) In the spot where we can individually turn on or off each light (switch icon) there was an icon commonly used as a loading wheel (on a pc/phone when you start up applications). I deleted my wife again and reinvited her with all access privileges and she now has a switch icon instead of a loading wheel. So long story short, problem seems to have been fixed. Hope this helps anyone experiencing this issue in the future. Thanks

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Model: VMB4000 | Arlo Pro/Pro2 Base Station
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JessicaP
Arlo Moderator
Arlo Moderator

Hi Siegbjam,

 

When sharing grant access, Arlo Security Bridge and Base Station/SmartHub are not part of the shared devices but you should be able to share the Arlo Security Lights. 

 

Could you clarify on what you mean when "the 2 lights have a thinking wheel"?

Siegbjam
Aspirant
Aspirant
The first screen when logging into the app, we can see which devices are connected (my case-2 cameras, 2 lights, base station, and light bridge.) In the spot where we can individually turn on or off each light (switch icon) there was an icon commonly used as a loading wheel (on a pc/phone when you start up applications). I deleted my wife again and reinvited her with all access privileges and she now has a switch icon instead of a loading wheel. So long story short, problem seems to have been fixed. Hope this helps anyone experiencing this issue in the future. Thanks
Model: VMB4000 | Arlo Pro/Pro2 Base Station
Discussion stats
  • 2 Replies
  • 260 Views
  • 0 Likes
  • 2 In Conversation