Arlo|Smart Home Security|Wireless HD Security Cameras

Web Browser Issue's/Camera's stopped recording

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masterful
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Anyone else having issues with accessing your Arlo system through a laptop?  The site has been wonky since yesterday for me.

 

Also most of my cameras stopped recording yesterday afternoon.

 

Wanted to see if someone has already opened a ticket.

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TomMac
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working fine, here on several computers.... make sure if a new browser, the flash is toggle on correctly

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masterful
Tutor
Tutor

Seems to be an issue with firefox browser, they just pushed an update out.  I opened with safari and it works fine.  Still having issues with cameras not recording though.

TomMac
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ARM the cameras in mode, then go to LIVE VIEW...verify the 'running man' is black and not gray ( gray means not armed )

 

If they are black, then attempt a simple power button reboot of the base unit....off then on ( give about 2 mins to all come back up and test again )

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Morse is faster than texting!
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masterful
Tutor
Tutor

Running man is black, it is sensing motion as the running man changes to yellow.  A few times it showed that it is recording to my external harddrive (turns yellow) but there is nothing in my library.  I rebooted as suggested and still the same results. 

 

I already have an open ticket on intermittent recording issue, but since yesterday afternoon it got worse and have 3-4 cameras with nothing recorded in my library.

masterful
Tutor
Tutor

6 - Arlo Pro cameras/2 - Arlo Pro 2 cameras (constant power)/2 - Arlo Lights

 

UPDATE:  Yesterday I had time to spend on my system, I deleted cameras that were not recording and readded them.  Seems everytime they have a firmware update, I have to delete and readd some cameras.  They started recording again but one stopped after a short time.  After playing around, once I removed the detection zones and rules it started recording again like normal.  This morning it's back to my Pro 2's not recording every trigger.  I really love the Arlo flexibility, I just wish it work as advertised.  Does anyone else have a mix of cameras on one system with the same problems?

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