Version 4.12 (7365) no notifications on iPhone

[5527]

Ever since I downloaded the new dashboard I am not getting banner or sound notifications on my iPhone 

[ShayneS]

Hi @5527 

Are you still experiencing these lack on notifications? 

[USJOKSM]

I have not been able to receive notifications for Geofencing in and out since upgrading to the newer App.  I have checked all the settings and they are correct.  I am on version 4.12 of the App.

[ShayneS]

@USJOKSM 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[USJOKSM]

I have checked all the iOS settings and the Arlo app settings.  In settings the Location In/Out Notifications is on.  Location is always with precise location on.  Notification has sounds on. 

In Arlo - Notification Tone is Marimba and Mute notifications is off.

[ShayneS]

@USJOKSM 

Have you tried removing and reinstalling the arlo app on the devices? Are the modes actually switching when in and out of the area?

[USJOKSM]

Yes and the mode is switching. I just don’t get any notification in/ out of geofencing. 

[ShayneS]

@USJOKSM 

Can you try adding an action for Send notification > Next > Notify Everyone > Save > Save

[USJOKSM]

Where do I add this “Send notification > Next Notify Everyone > Save > Save”

[USJOKSM]

I added it under the routines