VMB4000 Arlo Base and TP-Link Access Point AX5000 Will it work?

[thetex]

VMB4000 can be seen on my network when using network analyzer app. 

When I try to install, the error message from Arlo is "Looking for your Arlo Device" and it never gets past that. it does not see my VMB4000 hub.

VMB4000  worked when I was using Google Mesh network. I purchased TP Link AX5000 and it stopped working.

Do I plug my ethernet cable from VMB4000 into the TP-Link access point?

My modem is specific from my ISP. They required the MAC off the TP-Link access point before I could resume service.

I have done a factor reset on the VMB4000 as well.

[StephenB]

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@thetex wrote:

My theory is that because it was a grandfathered product, Arlo is stopping me from adding it to my network. 

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No, nothing intentional.  There is a install bug at the moment that Arlo is investigating. 

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@thetex wrote:

I went to online chat, and I am not elgible. 

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Unfortunately, access to support does require a subscription.

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@thetex wrote:

When I bought the product it had "lifetime" viewing!

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It still does have 7-day rolling cloud storage.  Currently sold cameras don't have that, they all require a subscription to get any cloud storage.

[thetex]

On my Mesh app, I can see that I am connected to the TP-link mesh, and I have a MAC address and IP address.

0 kbps upload and download

[thetex]

Going to throw in trash. My theory is that because it was a grandfathered product, Arlo is stopping me from adding it to my network. I went to online chat, and I am not elgible. Amazing. When I bought the product it had "lifetime" viewing!

[StephenB]

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@thetex wrote:

My theory is that because it was a grandfathered product, Arlo is stopping me from adding it to my network. 

---

No, nothing intentional.  There is a install bug at the moment that Arlo is investigating. 

---

@thetex wrote:

I went to online chat, and I am not elgible. 

---

Unfortunately, access to support does require a subscription.

---

@thetex wrote:

When I bought the product it had "lifetime" viewing!

---

It still does have 7-day rolling cloud storage.  Currently sold cameras don't have that, they all require a subscription to get any cloud storage.