Usb local storage keeps disconnecting

[lendelbogdan]

Usb 3  256GB worked fine for 4 years now keeps disconnecting after 1min.

I formated everything again using the Arlo Hub. Worked for 5 days. Now same problem. 

[ShayneS]

HI @lendelbogdan 

Are you still experiencing this issue with your local storage?

[lendelbogdan]

Yes. Still a problem 

[ShayneS]

Is it possible to test with a different SD card? 

[turkeysub426]

I have the same problem.  Sometimes it disconnects fairly quickly (after a few minutes).  Other times it takes a few days.  Very frustrating and defeats the purpose of having these cameras.

[ShayneS]

@turkeysub426 

May I ask which troubleshooting steps you have performed so far? I don't want to suggest anything you have previously performed.

[lendelbogdan]

I restsrted hub.

Formatted usb using hub.

Tried USB on PC to make sure it's working and can write and copy. (Works fine).

I made sure there is over 16gb space.

[ShayneS]

@lendelbogdan 

Is there any chance you can test with another SD card? 

[lendelbogdan]

It's not SD. It's USB.

I tried another one and it's working for now. 

But other USB worked for 4 years without problems. Now keeps disconnecting 

[turkeysub426]

Previously, I had just restarted the base and the USB would reconnect.  But like I mentioned, it would just disconnect again (after just a few minutes in some cases).  This time I decided to reformat the entire drive and try again.  It's been running for 2 and a half days now.  I'll post any updates I have whether it disconnects again or not.

Details of my system:

Base:  VMB4540r2 w/ 1.21.0.0_1377_a58d08a firmware

4 cameras (H10 w/ 1.060.12.2_6_fd2b14a firmware)

Doorbell (1.2 w/ 1.18.0.0_1478_6e6deea_6853d06 firmware)

[mblakebiellier]

I think there are firmware issues.   I have two Arlo Base stations with the same issue.   

One of them started saying there is an issue with the USB at the beginning of May.  I purchased a new USB drive.   It worked for a few days and the same thing happened again.

This week the second hub started having the exact same issue.

There is a problem with the firmware and this needs to be resolved by the Arlo Dev team ASAP!

Thank you!

[Goddag10]

Any update to this feed?

[lendelbogdan]

No solution. No update.

Arlo needs to fix the issue

[Goddag10]

Almost like they're trying to force us on to a subscription 

[turkeysub426]

Update:  After formatting, my USB drive has stayed connected for 5 days now (since 5/12/2023 @ ~1pm EDT).  Let's see how long before it disconnects.  Hopefully, it won't...

[drdoom]

I am using VBM4000r3 for about 6 years already. My current firmware version is 1.21.0.1_4291_7841d8d. My arlo app in my iPhone Xs Max is also the most updated version.

I have been using a 400GB hard drive before for local storage. However in about 3 months before, the arlo app suddenly shows that the hard drive cannot be used for storage and requires formatting (which the app does not allow me to format).

I therefore tried to shift to use a 32GB USB storage stick for local storage. I have also formatted using FAT32 in computer before inserting into the arlo station. However, normally after 2 - 3 days, the arlo app would show that the storage stick is corrupted and requires formatting. The app does not allow me to format but I need to remove the stick from the station, format it using a computer and re-insert into the station. Then after 2-3 days, the problem happens again and keeps looping again and again.

Does anybody know how to solve this problem? Can any arlo technicians help?