Upgrade prompt/charging error and frozen getting status

[Lk_b22]

I have an Arlo Go Pro 2 with the base and 2 cameras. I use the rechargeable batteries to power the cameras. I had a upgrade message prompt when I got into my account. It loaded while I begin to charge one camera. I hooked the charger to the second. The app now said there was a charging error. It then looked like the camera was charging, the camera wouldn’t go online. I switch the batteries but still frozen. Now I can't see any status on either camera because it continues to say getting status. I've unplugged the homebase too. But nothing changes. Please advise
Thank you

[jguerdat]

Try rebooting the base as well as reinstalling the camera batteries.