Unable to pair pro 2 camera

[Ghill101]

After changing battery unable to sync camera. Did all troubleshooting all the way to removing camera and now can’t re add it. Gets to fast flashing blue light, then nothing. 

[jguerdat]

Try power cycling the base and rebooting the phone. Did anything work?

[Ghill101]

Tried that. Still not syncing. Tried everything in syncing. Nothing has worked. Other four cameras sync. 

[BrookeN]

Can you try to onboard it using a different device by any chance?

[Ghill101]

I don’t know what you mean by onboard it and what type of different device??

[StephenB]

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@Ghill101 wrote:

I don’t know what you mean by onboard it 

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@BrookeN means "add to to your system".  What you are calling "sync".

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@Ghill101 wrote:

what type of different device??

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A dffferent phone, a tablet, a PC (my.arlo.com)

[Ghill101]

My system is fine. Phone and computer are connected. Even four of arlo cameras sync. Just this one won’t sync. 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[Ghill101]

No envelope and no preferences in profile so unable to DM.

[StephenB]

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@Ghill101 wrote:

No envelope and no preferences in profile so unable to DM.

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Post a screen shot of what you see when you

• click on your user name in the top right of the forum page
• click on "My Settings"

Note you do NOT click on "My profile"