Arlo DevOps team is investigating an issue where customers are experiencing login issues. We apologize for this inconvenience and are working to resolve this issue.
×Arlo End of Life Policy Notice To view Arlo’s new End of Life Policy, click here.
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
I have 2 Arlo Pro 2 camera and the Base Station. I have configured my mode so that both records a video clip when motion or sound is detected. I don't have nested rules. I can see recordings from both of my cameras through the app and this for seven days - working as expected. I have plugged a 128GB USB Stick, and configure the system so that it keeps local copies of all my recordings.
The problem I'm facing is that the USB contains only videos from one of my 2 cameras, when on the cloud through the app, again, I can see recordings from both cameras. It is always the same camera for which recordings are not saved to USB. I tried creating a new custom mode, turn on/off USB recording, formatted the USB, but still, only the same of the 2 cameras get saved to USB.
What do I need to do to make sure both of my cameras recordings get saved to my local USB Storage?
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.