Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Turning cameras on and off from my iPhone

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Toni1946
Apprentice
Apprentice

I have trouble turning my cameras on or off from my iPhone. I'll 'click' it on or off but it won't go on or off. Then all of a sudden it will work! It never did this before. Why is it doing this?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @Toni1946

 

I have a few questions for you. 

  • Which version of the Arlo app are you using?
  • Have you tried to remove . Re-install the Arlo app?
  • Does this occur over WiFi & Mobile Data?
Toni1946
Apprentice
Apprentice

I don't know which app I'm using. The person who installed my cameras installed the app also.

dcfox1
Master
Master

@Toni1946 wrote:

I don't know which app I'm using. The person who installed my cameras installed the app also.


In the app go to settings then "about" and the version is there. 

Toni1946
Apprentice
Apprentice

It says 3.2 (2202); if I'm reading it right under "version" Released 3/29/2021

ShayneS
Arlo Moderator
Arlo Moderator

If you are still experiencing this issue, please try & remove & re-install the Arlo app.

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