Turning cameras on and off from my iPhone

[Toni1946]

I have trouble turning my cameras on or off from my iPhone. I'll 'click' it on or off but it won't go on or off. Then all of a sudden it will work! It never did this before. Why is it doing this?

[ShayneS]

Hi @Toni1946

I have a few questions for you. 

• Which version of the Arlo app are you using?
• Have you tried to remove . Re-install the Arlo app?
• Does this occur over WiFi & Mobile Data?

[Toni1946]

I don't know which app I'm using. The person who installed my cameras installed the app also.

[dcfox1]

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@Toni1946 wrote:

I don't know which app I'm using. The person who installed my cameras installed the app also.

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In the app go to settings then "about" and the version is there. 

[Toni1946]

It says 3.2 (2202); if I'm reading it right under "version" Released 3/29/2021

[ShayneS]

If you are still experiencing this issue, please try & remove & re-install the Arlo app.