Arlo|Smart Home Security|Wireless HD Security Cameras

Timeline won’t load in app

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GO6 Aspirant
Aspirant
When I try to load the timeline in the iPhone app it keeps saying “request timed out”. I can load the timeline just fine on the other cameras.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
ShayneS Arlo Moderator
Arlo Moderator

HI @GO6

 

Is this with CVR?  May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

GO6 Aspirant
Aspirant
Yes, this is with CVR. I have tried turning the camera on/off as well as the base station, both to no avail.
ShayneS Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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  • 3 Replies
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  • 2 In Conversation