Arlo|Smart Home Security|Wireless HD Security Cameras

Timeline keeps going back to live

Reply
Discussion stats
  • 4 Replies
  • 850 Views
  • 1 Like
  • 5 In Conversation
Ownedbybuddy
Follower
Follower

Hi there. Im having problems with the Timeline feature on my Pro-2; i can't access anything at all from the Timeline - if i try lining up the time for (for example) 2:00am, it immediately reverts back to 'live'-time. 

Having looked online for some answers to this problem, it seems as though this problem is emerging in a few other systems (ie Arlo-Q), so im just wondering what's going on here? I've got some neighbours who have taken to using the front of my residence as target practice for whatever they can throw in the early hours of the morning, so this situation with the Timeline is not helping me at all.

Cheers

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
4 REPLIES 4
JessicaP
Arlo Moderator
Arlo Moderator

Hey @Ownedbybuddy,

 

Our engineering team is investigating this problem. We appreciate your patience and understanding and will provide any update as soon as we have more information to share.

silipcamera
Aspirant
Aspirant

I have the same problem. Any solutions from Arlo or prorate from the service plan?

Model: VMC3030 | Arlo Wire-Free Camera
Emil87
Aspirant
Aspirant

I have the same problem. Its really anoying when u pay so much for the system.
Arolo admin, please send me a email asap its fixed!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
JamesC
Community Manager
Community Manager

Emil87,

 

Are you allowing the timeline to load fully before selecting a different time?

 

JamesC

Discussion stats
  • 4 Replies
  • 851 Views
  • 1 Like
  • 5 In Conversation