Recordings in library with new app

[CDRM2]

Suddenly no recordings in any of my devices for last 3 days

[StephenB]

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@CDRM2 wrote:
Suddenly no recordings in any of my devices for last 3 days

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We need more information than that.

What's the LED status on the base station?

Are you able to connect to the cameras and live stream?

Have you tried restarting the base and the cameras?

[limclaughlin7]

I'm in the same boat.  I have 3 Arlo pro 2 cameras.  I added the new Arlo app and deleted Legacy (about a week ago). Ever since, I don't receive ANY recordings from 2 of the 3 cameras.  The third works as designed.  My base has 3 solid green lights. I have taken out batteries from the Arlos, I have unplugged the base for 2 minutes. I have resynced the Arlos with the base. I removed the app and added it back. I can see live footage (I can connect to the Arlo) and create manual recordings, but no amount of action in front of those cameras will trigger a recording.  Yes they are armed. I have activity zones setup. I pay the subscription fee. I'm using Samsung 8Note running Android 9 and Hubby is iPhone 10 running IOS 13.  Neither of us get alerts or recordings in the library from those 2 cameras.  Any ideas? I've only had these for 3 months and not a happy camper. 

[ShayneS]

Hi @limclaughlin7

Did you contact customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[limclaughlin7]

OK, 40 minutes on the phone with Customer Service running around my house and we are up... Hopefully for good:

Took battery out of the camera

Hooked up charging cable to camera (plugged in)

pressed sync on camera

turned sensitivity to 100%

removed device from Arlo App

Replaced Battery (I kept charging cable plugged in)

Pressed sync on base

Pressed sync on device. Cameras added themselves back to the app.  When camera stopped flashing,

Made sure sensitivity was back to 80%  It's only been an hour, but we're getting notifications and library recordings again.

[ShayneS]

@limclaughlin7

I am glad to hear it's working. Please let me know if you have any further questions.