The Library Wont Play, Just Says It Is Loading & Never Finishes

[SJD]

I have been having troubles getting into my Arlo Pro 2. It either doesn't let me in and all i see is the bird on the screen as if it is trying to load. If and when Ii get in I can't get into the library to see the clips. 

[jguerdat]

Device and OS?

[SJD]

it is on my computer, seems to work on my phone app

[jguerdat]

You didn't tell us anything about your computer which makes it hard to give a fix. As noted many times here, W10's recent updates have broken Edge and IE with the symptom you note. You can download the videos and view them locally or use a different browser such as Chrome or Firefox.

[SJD]

I have tried, on Chrome, Edge and Google and none of them will work...2 wont even let me sign in ...just kicks me right back to the log in...thanks

[jguerdat]

Is the OS and all apps up to date?

[SJD]

yes, everything is up to date 😞

[ShayneS]

SJD,

What firmware version is your computer & devices on? Have you tried to reboot your computer, clear the cache and test again?