Suddenly being prompted to buy subscription following bringing Pro 2 cam back online

[Ceej]

One of the Arlo Pro 2 cameras in my account went offline randomly as it does every couple of months. After going through the normal process of deleting it and readding it, I was suddenly greeted with a ( ! ) icon and a message telling me I now needed to buy a subscription. That's not the case for the Pro 2 and has not been this whole time. All other cameras are online and recording for 7 days without a subscription.

I have tried deleting and readding and ensuring all rules are also deleted. Nothing has worked. From what I understand, Arlo may need to resync manually on their side.

To make matters worse, I can't even speak to live chat without a subscription any longer, so if this can't be resolved through this thread, I'm SOL. Please update the EOL policy for the Pro 2 cams if something has changed.

[StephenB]

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@Best516 wrote:

Hardware 3 & 4 operate correctly. Hardware 5 & 6 are no active and state they require a subscription.  The Firmware numbers interchange with the Hardware numbers, so that must not be an issue.  

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The hardware revision numbers are not relevant.

The free storage for the legacy cameras is limited to account with 5 or fewer unsubscribed cameras.  So it would be very helpful to know how many cameras you have in the account that are not in a subscription plan.  

[Best516]

SOLVED 22AUG2025 ---- The Arlo Pro 2 HUB has a LIMIT of 5 cameras.  I removed one camera at a time and then paired each other one, one at a time.