Static noise in recordings Arlo Pro 2 cameras

[Lghpublish]

I have 3 wireless cameras on my house and suddenly they all have a static/hissing noise in the background of the recordings. What is causing this and how can I stop it?

[jguerdat]

You can try removing all devices from Settings, My Devices and start fresh to see if that helps. If not, use the Contact Support link at the bottom here.

[Lghpublish]

Thank you, I'll try that.

[Lghpublish]

I removed the devices and now I can’t add the devices back because it says no devices found. I unplugged the power cord and Ethernet cable and reinstalled the Arlo app several times but it still can’t find the devices. What else can I try?

[JessicaP]

Hi Lghpublish,

Did you perhaps also remove your Base Station as well or did you just remove your cameras?

[Lghpublish]

Hello, I figured out that the administrator had to deleted me as a “friend” and reinvite me and grant access again and then I was able to add the cameras. I still hear a lot of static and background noise.

[JessicaP]

Are you viewing this through the Arlo app on your phone device or the web client on your browser? Is it happening on both?

[Lghpublish]

I only know how to view it through the Arlo phone app. If there’s another way please let me know.

[StephenB]

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@Lghpublish wrote:

I only know how to view it through the Arlo phone app. If there’s another way please let me know.

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Browse to my.arlo.com in your PC browser.