Spent $400 on your product and now I have to pay for your help with product?

[jessemcnasty]

Isnt it amazing how awful the Arlo customer support is?  I already spent $400 on your product and now I have to pay for your help with the product.  Unbelievable.  

[Dannybear]

Is the device still in warranty?

Arlo quoted:

“If you do not have a service plan or trial, you'll still be able to access these services if your device is within warranty:*

•
Access to agent assisted support via chat

•
Access to virtual assistant, Community, and self-help content

When your hardware warranty expires, you’ll continue to have access to Arlo’s virtual assistant, Community, and self-help content.

Next steps

If you need assistance with your device at any time, just navigate to Settings > Support in the Arlo App.

For Priority Support services, an Arlo service plan or trial will be required. To edit your service plan settings, log in to your Arlo account at my.arlo.com.“