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Sold cameras - New user having a difficult time adding them to their account

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Itzcov
Follower
Follower
I recently sold some of my cameras I remove them from my account the person that I sold them to is having a difficult time adding them to their account that was already created any tips?
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Dannybear
Master
Master
How long has it been since you removed them from your account, it might take a few days for the arlo backend to be updated with a change.
JamesC
Community Manager
Community Manager

Itzcov,

 

They may need to factory reset the base station/SmartHub and (depending on the model) the cameras.

 

For more information on how to do this, see here:

 

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-SmartHub-or-Base-Station

https://kb.arlo.com/000062438/How-do-I-factory-reset-and-re-sync-my-Arlo-camera

 

JamesC

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