Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 2 Replies
  • ‎2019-12-05 09:30 PM
  • 750 Views
  • 1 Like
  • 3 In Conversation
GlennPetrie
Follower
Follower
‎2019-12-05 09:30 PM

It says incompatible charger.
I have it hook up to the base station with the cord that came with the device

Labels:
0 Likes
Reply
Message 1 of 3
750
2 REPLIES 2
michaelkenward
Sensei Sensei
Sensei
‎2019-12-06 07:10 AM
@GlennPetrie wrote:
It says incompatible charger.
I have it hook up to the base station with the cord that came with the device

 

Tell us more.

 

What says "incompatible charger"?

 

What is hook up to the base station?

Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
0 Likes
Reply
Message 2 of 3
734
jguerdat
Guru Guru
Guru
‎2019-12-07 06:22 AM

The base can't charge the cameras - you have to use the USB charger that came with the camera, not just the cable.

Reply
Message 3 of 3
688
Discussion stats
  • 2 Replies
  • ‎2019-12-05 09:30 PM
  • 751 Views
  • 1 Like
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.