Geofencing says Phone unavalibel

[Plouger]

HI.

I have tried to set up Geofencing - It work ok on one Phone - But the second Phone which is a Samsung Galaxy S8+ says Unavailable.

Is there anyway to fix this?  I know that phone works ok - Have tried to install Life 360 - And that works fine with tracking the phone

[JessicaP]

Hi Plouger,

For the Samsung Galaxy S8+, is this device the main account or a grant access account? Have you tried un-checking on Geofencing "Enabled Mobile Devices" menu, force close out the Arlo app, and re-checking the device to see if that works? Have you tried reinstalling the Arlo app and rebooting your Samsung Galaxy S8+ to see if that works?

[Plouger]

Jo. I
The galaxy s8 is the grant account and I have just uninstalled it and installed new version. And problem is the same

[JessicaP]

If you're having problems with your Geofencing still not working properly, try looking at this article for troubleshooting steps you can take to improve performance for Geofencing: Why isn't the Geofencing mode working?

If you're still having problems, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.