Reset Snapshot When Configuring Activity Zones

[magnus212]

I am using iPhone 6s and the Arlo app with my arlo PRO 2 with 2 cameras. Since a while back (maybe after a app-update) I’m unable to update the activity zones because the snapshot image used as background in the activity zones-settings is not updated (after relocation) and I cant find any way to update the image. Previously this has been updated automatically when using the camera live. Saw another question about this pointing out the video settings but I can’t find any way to update the snapshot image.
Can you please help me?

[ShayneS]

magnus212,

Have you tried to reboot the base station and test again?

[Ksw]

Looks like they removed the ability to update snapshots in the activity zones and in video settings on Android as well. Oops. It's awesome when upgrades remove functionality...

[dezi]

I have sad that the upgraded software, makes the Activity Zone setup much more harder.

I can not find a way to refresh the snaphot picture.

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@magnus212 wrote:

I am using iPhone 6s and the Arlo app with my arlo PRO 2 with 2 cameras. Since a while back (maybe after a app-update) I’m unable to update the activity zones because the snapshot image used as background in the activity zones-settings is not updated (after relocation) and I cant find any way to update the image. Previously this has been updated automatically when using the camera live. Saw another question about this pointing out the video settings but I can’t find any way to update the snapshot image.
Can you please help me?

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[Indie78 · Accepted solution]

I just got the pro 2 yesterday and best way I found to update snapshot is go to video settings and reverse the image 180. Wait for that to update and show the flipped image then flip back. The Activity Zones will now update too.

[magnus212]

Thanks! That works for me too.

[jguerdat]

Or tap on the displayed snapshot for a refresh.

[magnus212]

That doesn’t work for me.

[Indie78]

Tapping on displayed snapshot does not always work.

[dezi]

Great tip

[Melmilliones]

Nothing has worked for me 😔

[jguerdat]

If tapping the snapshot doesn't update it, use the Invert choice twice. Otherwise, use a browser which has the snapshot icon to refresh.

[AvA110]

I have the same problem with the new app update. Those who designed the new app never used the actual device and just wanted to clear the UI even in expense of loosing functionality

[Sonata]

The odd thing for me is that one camera automatically refreshes without fail, but the second one never refreshes which makes me think it's a hardware issue and that one of my cameras needs to be replaced.

[Sonata]

The snapshot does auto-refresh and can be refreshed manually on the website, but the updated snapshot is still not reflected in the Video Settings on the mobile app.

[ShayneS]

@Sonata

@AvA110

What version of the Arlo Mobile App are you running? What Device/Model/OS are you using?

[Sonata]

Arlo app 2.6.3_23000 on Android 8.1.0.  Firmware 1.9.0.0-269

[jguerdat]

Android app is up to 2.6.4. Update and try again.

[Melmilliones]

I have a iPhone lol

[jguerdat]

The previous person whom I responded to has Android.

[Sonata]

I've updated the app and the snapshot still does not update, not even if I click on the snapshot image which I am guessing is how you initiate a manual refresh?

[Sonata]

I've also just now refreshed the snapshot on the website and upon returning to the app the snapshot still will not update automatically or manually.

[jguerdat]

Right now it appears that the best way to refresh the view is to use Video Settings, Invert twice. That should do it for you.

[Sonata]

Okay, thanks.  Odd how it does not refresh as you do see the mechanism of the image reloading on the app when you tap it.

[smasty]

I inverted 8 times, it didn't work.  This is really frustrating.