Unable to replay videos

[Edinburgh_lad1]

Hello

After a recording has played, I can't play it again. It zooms in and out, but to play it again, I have to 'come out of it' back to the list in the Feed, to then go back to it to be able to watch it again.

[DannyBearAgain]

@Edinburgh_lad1 

Same for Android Arlo app version 6.36

[jguerdat]

@JamesC , @ShayneS , @BrookeN I can verify this, too.

[ShayneS]

Thanks for the feedback. It looks like this symptom has already been identified, and a fix is coming soon.

[Edinburgh_lad1]

@ShayneS Gosh, it might have been me that's reported this before. If so, apologies for reporting it again. One is clearly losing one's marbles!

[DannyBearAgain]

Same issue for Android Arlo app version 6.37.1

[Edinburgh_lad1]

Indeed. I've still not got an answer as to why so many features get broken in every release. Whatever it is, it's clearly not working.

[CodyG]

Is there a reason why I'm unable to replay a video within the app? 

I could of sworn I used to be able to on a previous version of the app. 

[DannyBearAgain]

@CodyG 

Are you trying to replay a feed recording with an Android phone? This feature died several versions ago.

[jguerdat]

It's a feature that should work but doesn't. Right now you have to go back to the Feed display and click on the video again.

[CodyG]

Yeah it's an Android, I remember when I used to be able to. Why did they get rid of this feature?

[DannyBearAgain]

As @jguerdat states it should be working but it's currently not.

Arlo bugs are not resolved as quickly as reported unfortunately so we end up waiting months.

[BrookeN]

Which firmware version are you on? Can you send a video of what you are seeing when trying to replay the video?

[CodyG]

Firmware version for what the app or the base station? And there's just no play button after you watch the video once, you have to back out and click the video again to watch it again. 

[BrookeN]

Android version

[CodyG]

Android version 14.

[BrookeN]

I have reached out to our development team regarding this. I will reach out to the community soon. 

[jguerdat · Accepted solution]

I'm on Android 17 and app version 6.38.

[ShayneS]

I checked in with the team and This symptom should be resolved soon. Looks like it was identified and resolved, just waiting to be released in an update.

[DannyBearAgain]

@ShayneS 

Thanks for your input, the replay issue appears to be resolved for me by downloading Arlo app v 6.39.

[Edinburgh_lad1]

Well, not completely for me, I'm afraid @DannyBearAgain @ShayneS 

Lazy fix, untested, so it's business as usual at Arlo.

Once the video stops playing, you have to touch the screen three (!) times to re-play it. First time the pause icon appears. Second time, too. Third time, the video finally replays. 

[DannyBearAgain]

@Edinburgh_lad1 

Yes I did notice that the extra replay button actions were required.

Agree to your lazy fix analogy 100%.

Maybe it will get fixed in a later update. They could also fix the shuttle mode while in pause mode.

[Edinburgh_lad1]

Looking for an actual answer: what's the point in having that kind of temp (and untested) fix? 

[ShayneS]

I let the team know about these additional taps required. I will let you know what I find out when I hear back.