Recently changed email address. No recordings in Library.

[DeeOGee]

I recently changed my email address on my account.  I've noticed that there are no records in the library for the device.

What's up with that, what's up with that.

[JessicaP]

Hi DeeOGee,

Make sure that you don't have any filters enabled on your library and try checking on the web client on your computer.

Also make sure that your camera/system is in Armed mode. If it's already in Armed mode, try testing by walking in front of the camera to see if your camera detects motion and records.

[DeeOGee]

I have a custom armed mode that looks as I expect.  The Library has no filters.  If I logon to my.arlo.com via browser and then go to the library, I get a message asking if I want to signup for cloud storage.  I had the default free cloud storage for a couple years and now that I just changed the email address on my account this issue of no video in the library started.

[JessicaP]

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.