Receiving notifications but not getting recording. Can't watch live view either.

[Diaz12]

Get notification of motion on camera but nothing records. Can't even watch a live view on any camera. Paid a lot of money for the to just look good and not record any activity going on! Anyone else having this issue? Will scrap these and go back to lorex if the issue isn't resolved.

[jguerdat]

We need a lot more details to help. It kinda sounds like a signal strength/quality issue but can't be sure. Bring a camera closer to the base for testing.

[SAub]

I have had multiple similar issues for the past 4 weeks (as had many others who have posted to this forum) which is the entire time I've owned the system. I've opened a support case for this. I submit the Arlo system is buggy and not ready for prime time.

Find the community post in the forum titled "Arlo Pro2 detects motions but doesn't record...so..." It documents my similar issues and futile dealings with Arlo tech support to diagnose and fix the issue.

In my case the lost video was stored on my local storage, so weak internet connectivity between the camera and base station is not the issue as the recording was stored on the base station's local storage.  If you have local storage check to see if it has the video.  Even though for me the video is on local storage, the video is not in my Library. That could be due to a network glitch and bug in Arlo, when the base station attempted to send the video to the Arlo cloud storage for my Library, but if so, then the base station should never lose a video like that as it should perform retries until success. And in my case a different video a few seconds after the lost video was correctly uploaded to the Arlo cloud and My Library, so even if there was a network glitch it was very temporary and a simple retry would have succeeded. All evidence points to at least 1  bug in the Arlo system that causes videos not to be store in my Library on the Arlo cloud. So far, even with all the log files and evidence I've submitted to Arlo over the past 4 weeks, Arlo claims they don't have enough data to diagnose/fix the issue and that I should continue to monitor my system and if the issue reoccurs to contact them.  This is not the response I would expect from a reputable company.

Lastly, I've also had issues where I could not "live view" to a camera and also cameras going offline and the only way to bring them back on line is to remove the camera's battery and resync with the base station. Both of these steps requires physical presence with the cameras, which isn't possible if you are not home.  I've opened tech support cases for these issues as well...so far no progress diagnosing/fixing them.

I too am considering returning Arlo and getting a more robust system.

[Diaz12]

Can't be a signal issue as I have a blink system as well and it records and I can see a live view with no problems. Seems to be something with the system. I have found some of the recordings on my flash drive that was connected but it does me no good if I'm out of town. I've also noticed that my batteries in the arlo pro 2 cameras (I have 2) are draining down in a matter of hours. Maybe a firmware update caused this issue? I will try to reboot the system and see if that helps. If not, I'll but more blinks and trash this system. I also switched batteries to resync the camera, didn't work. Spent too much money on these to be having issues like this and not be able to know if something is happening around my home!