Arlo|Smart Home Security|Wireless HD Security Cameras
× Urgent: Activate Two-Step Verification
Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account.
Please enable this feature now. Learn More.

Push notifications, too much,

Reply
Discussion stats
  • 3 Replies
  • 1874 Views
  • 2 Likes
  • 3 In Conversation
benjiscan
Tutor
Tutor

Hi,

My 2 Arlo Pro 2 camera are located outside in my garden, which is a classic use case. I am receiving hundreds of false notifications each day (more than 10/hours), eventhoug sensitivity has been set to 1. Leaves are moving (which looks like normal in the garden) and it seems that this is the trigger. FYI, there is not a lot of wind.

 

As of today, I have no other choice that turning notifications off, which makes the investment useless.

 

What can I do ? Just let me outline that subscribing to additionnal options IS NOT an option. Accurate notifications is the basic customers are expecting from an outdoor camera.

 

Thanks

Benjamin

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera

Accepted Solutions
TomMac
Guru Guru
Guru

My 2 Arlo Pro 2 camera are located outside in my garden, which is a classic use case. I am receiving hundreds of false notifications each day (more than 10/hours), eventhoug sensitivity has been set to 1. Leaves are moving (which looks like normal in the garden) and it seems that this is the trigger. FYI, there is not a lot of wind.

 


Verify that you are setting the SENSE level in the MODE you arm the cameras with, ...NOT in the test area of settings.

--------------------------------------
Morse is faster than texting!
--------------------------------------

View solution in original post


All Replies
Dannybear
Mentor
Mentor
You could run temporarily power to the camera and set a basic activity zone to isolate the area you want to pickup motion. If this works and running power to the camera is not a long term option then consider smart notifications for battery only camera.
If zones don’t work then consider reposition camera to point away from the trees.

I cut them down to stop false notifications. I saw no value in paying more for something that may or may not work and running permanent power was not ideal.
benjiscan
Tutor
Tutor

As I said previously, providing accurate notification and avoiding false alerts (from trees for example) is a basic feature expected from a connected outdoor camera. This is a default/bug and should be fixed by Arlo

TomMac
Guru Guru
Guru

My 2 Arlo Pro 2 camera are located outside in my garden, which is a classic use case. I am receiving hundreds of false notifications each day (more than 10/hours), eventhoug sensitivity has been set to 1. Leaves are moving (which looks like normal in the garden) and it seems that this is the trigger. FYI, there is not a lot of wind.

 


Verify that you are setting the SENSE level in the MODE you arm the cameras with, ...NOT in the test area of settings.

--------------------------------------
Morse is faster than texting!
--------------------------------------

View solution in original post

Discussion stats
  • 3 Replies
  • 1875 Views
  • 2 Likes
  • 3 In Conversation