Purchased VMB4500 Base Station but cannot be detected. Deleted my old Base.

[GAZZECK]

My Arlo Pro 2 VMB4000 Base Station recently stopped working. I purchased a new VMB4500 Base Station and tried to add it to my devices. The new base station could not be detected so I deleted my old one thinking this may be the cause. Now all my devices have gone and I still can't get the new one to be detected. I have considered trying it by registering a new email address but am worried that I will then be charged another subscription fee as it sees it as a new account. Any ideas anyone?

[jguerdat]

WHat do you see on the new base's LEDs, including color? Have you tried holding the reset button on the new base for >10 seconds until the LEDs flash amber? Are you using the app or a computer browser for setup? Have you tried both? All details of what you've tried and what you see will help.

[GAZZECK]

Hi, I have since tried my old AMB4000 Base Station with a new power lead and this is actually working. Unfortunately I have removed it from my system and now no devices are showing. I have tried to reload that and the two lights (left and middle) are stable green and the camera light is stable amber, but when I try and pick it up using my android app it just spins round and finds nothing. I have tried doing a master reset and the lights go amber then green but it doesn't find the base unit. I have not disconnected the five other cameras yet but they are not showing in devices either. Do I need to take these off line too? I would like to reload my AMB4000  Base Station and later the new AMB4500 Base Station once my system is registering again. I tried opening creating a new account using my work email and then loading my equipment again but that too didn't work. It couldn't see the base station. I wondering whether that is because the cameras are still powered up? Any suggestions.

[jguerdat]

Since you're using the app, make sure you're connected to your WiFi, not cell service, for the setup. It may be useful to try a computer browser to do this, too.

[GAZZECK · Accepted solution]

I have managed to sort the problem by removing my cameras. I then did another master re-boot and the old AMB4000 was then recognised and I could re load all my cameras and get the system back up and running. Thank you for you replies. Kind Regards.