Problem with last software update Nov 2018

[Rose7382]

I have contacted support before and still no response. I'm trying again. Please advise what the problem or solution with the home security camera. I can no longer view software Arlo on phone due to unfamiliar message. I have tried to download to app but still seems to be a problem viewing on Android Samsung phone. I've had the camera set up for 2 months no previous problems until now. Can you PLEASE advise? Thank you

[Rose7382]

The app on my andrioid phone is crashing. I have deleted and downloaded the app several times on my phone. Please advise if there is a fix to this issue. I've only had the camera for a few months and want to return. I have been made aware that a software update is the issue but I just want to know how to fix it so I can use the product as purchased. thanks

[jguerdat]

You're going to have to be more specific than "unfamiliar message." Give us exact details.

[JessicaP]

Hey @Rose7382,

What phone are you using? Try to delete the app cache through your phone settings.

[screaminchicken]

I suspect you are wasting your time. I have spent hours with the very polite but totally useless Arlo support team. They won’t acknowledge that it is a widespread issue and insist it is just my system. I have been sent a replacement base station and that still doesn’t work. I have been promised a new power cable as it may be a power issue. A week later I am still waiting. Basically, it seems they have no idea how to fix the issue, and they won’t admit it. The support service is basically just a call centre where the people are very polite but totally incapable. 

I have emailed the NetGear CEO to see if he has any ideas but it seems he just doesn’t answer emails.

I own two NetGear routers and an Arlo system but I will never again buy a NetGear product.

my suggestion to resolve your problem would be to throw your system away and buy a security system that is capable of fulfilling it's product description