Problem logging in this morning, 8 July 2021

[Lubie-loo]

My log in page is just whirring, has been for at least an hour now.  Not good when I need to check if something has just been taken from our garden!  Grrrrr!

Anyone else having issues?  Any suggestions please - need to take a look soonest!!

Thanks

[StephenB]

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@Lubie-loo wrote:

Anyone else having issues?  Any suggestions please - need to take a look soonest!!

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Login is working fine for me (both the iOS app and my.arlo.com).  https://status.arlo.com reports no issues as well.

Are you still seeing this?

[Lubie-loo]

Hi Stephen, good to hear from you, thank you!  I am now finally in however, now have another 'problem'!

I always login via my desktop, not the App (as my phone is so very old, it would not cope)!  Before you ask, yes, I have activated the dual verification thingy majiggy - all hunky dorey there!    but now struggling to alter my camera settings as one is peculiarly sending sound detection messages, that I don't particularly wish to receive, but no motion.  Any ideas how to alter the settings-forgotten how I set it all up in the first place now as was ages ago?!

[StephenB]

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@Lubie-loo wrote:

one is peculiarly sending sound detection messages, that I don't particularly wish to receive, but no motion.  Any ideas how to alter the settings-forgotten how I set it all up in the first place now as was ages ago?!

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Start by looking at the camera rule in the modes that you use. https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

You might also want to use the motion detection test, to make sure the sensors in the camera are working properly.  https://kb.arlo.com/1114344/How-do-I-use-the-motion-detection-test-for-my-Arlo-device

[Lubie-loo]

Hi again

That's just it, I can't see the modes option to see exactly what settings I have set up 😞 and no memory!!

Any ideas?

Thank you Stephen

[StephenB]

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@Lubie-loo wrote:

That's just it, I can't see the modes option to see exactly what settings I have set up 😞 and no memory!!

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It's not hard to find.  In the web interface it's at the top of the page.

[Lubie-loo]

I'm obviously not on the right page then.....??

[Lubie-loo]

Mmmm, that should have a photo attached of what I can see.....how did you do that?

[StephenB]

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@Lubie-loo wrote:

Mmmm, that should have a photo attached of what I can see.....how did you do that?

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I used the photo icon at the top of the forum page.

The screenshot above is the top of https://my.arlo.com/#/cameras