Pro2 quality

[iwishmystupidne]

Anyone else having connectivity and quality issues since the app/software upgrade last month? Mine have been terrible, failing to connect half the time, failing to record, showing garbled images, or all of the above. No changes to my camera locations or internet.

Any ideas? Or is this a matter or Arlo making legacy systems obsolete and/or failing to test them with the newer updates?

[ShayneS]

@iwishmystupidne 

Do the symptoms improve if you bring them closer to your base station? 

[Lokobous]

Yes, Everything worked fine till the update, no answers from tech support so I'm planning on getting a different system, terrible customer support now and in the past.

[ShayneS]

@Lokobous 

What symptoms are you experiencing and troubleshooting steps you have tried so far?

[iwishmystupidne]

Hard to say if it improves when closer to the base, but I'll try this and see. Most of the cameras are roughly the same distance and a few seem to be more problematic than others. For those I've already removed them from the system and added them back, but no real improvement. Never had these issues until recently.

[smanigal]

My system has been GARBAGE since the app update.  I had one camera that stopped connecting period.  I brought it inside, installed a freshly charged battery, re-synced it and it shows on the "devices" tab, but only 4 of my 5 cameras show up on the "dashboard".  The camera I re-synced to the system does not show on the dashboard now and it used to.

Also the range is now garbage.  Cameras that have been in place for YEARS suddenly struggle to stay connected and I have made ZERO changes to base station location or Wi-Fi in the home.

FRUSTRATING--

Maybe its time to dump these on some Facebook sale and find a new camera company.

[ShayneS]

Hi @smanigal

Thanks for reaching out! Have you had a chance to re-add the device to your dashboard as a widget? Also, we noticed your devices have been in use for over six years—great to see such long-term use! With that in mind, some occasional connection issues can occur as hardware naturally ages.

[Edinburgh_lad1]

@ShayneS What makes you think - and what is your evidence - it's a hardware issue and not a software issue? My experience of Arlo problems so far has been due to the latter. 

[smanigal]

Except EVERYTHING worked fine before the APP UPDATE.

Its hard to believe this is anything but a PUSH for us to UPGRADE to new devices. 

And it very well may be successful, just know that if I do upgrade a $1000 original purchase, it will be with a DIFFERENT company. 

We have LOTS of choices.

[ShayneS]

@smanigal 

Have you tried any troubleshooting to navigate the symptoms? If so, what have you tried so far?

Did the suggestion with the dashboard adding widget work?