Arlo|Smart Home Security|Wireless HD Security Cameras

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shadowb
Aspirant
Aspirant

All was working fine until recently.  Now live view shows a white screen with one red dot in the upper left corner.  It works fine using Chrome and it works using Edge and Chrome on my laptop and on my phone.  Must be something in the Edge version on this computer but I don't know where to look - latest version of Win10.  

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ShayneS
Arlo Moderator
Arlo Moderator

Have you tried updating the application or clearing the cache?

shadowb
Aspirant
Aspirant

Edge is up to date.  Cleared cache - no help.  

ShayneS
Arlo Moderator
Arlo Moderator

@shadowb 

 

Can you provide a screenshot here? Do both cameras have the same issue?

shadowb
Aspirant
Aspirant

Yes both cameras the same.  Here is screen shot.  

Arlo Failure Screen Capture.jpg

ShayneS
Arlo Moderator
Arlo Moderator

Have you checked for any updates on your PC (To check for updates, select Start > Settings > Windows Update , then select Check for updates. If updates are available, you can choose to install them.)

 

You can also check to see if your drivers are up to date. 

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