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the Arlo2 system, with 3 cameras work fine for the past two years,
but recently two of them are disconnected, it says no battery.
I did fully charged different batteries with the external charging device.
And also tried to connect with USB Cable.
Any idea why?
I am located in Hong Kong, is there any maintenance service here?
Thanks in advance!
Firmware: 1.125.14.0_34_1189
Hardware: H3
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Is it possible that the batteries are totally dead? There's an FAQ here in the support section that details how to revive them by plugging them in at least 6 times to get enough charge to allow them to fully charge.
WHat happens if you remove the battery and use only the charger?
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I tried different batteries (all are fully charged), and also tried using the AC/USB Cable...
it doesn't work both. 😰
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Since it seems to be a hardware problem, use the Contact Support link at the bottom here and choose the appropriate country support number to call or use the Chat feature.
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