URGENT: Continuously being logged out of Android app

[Shanem74]

Problem started today , tried to check my cameras after movement notification but can’t log in or do anything on the app after the recent update . What can I do to resolve the issue 

[chuck21]

There is a bear nearby so not working right now is not great!!! 

This is occurring with both the account owner and my devices (second user) 

Also gives errors like the one below

[chuck21]

This may be an Android only issue -- pulled old iPhone out a drawer and it's working, for now 

[chuck21]

I just updated from 6.0 to 6.02, no change, unable to log back in 

[chuck21]

OK not an Android issue, happening on the iPhone too 

[Gareth999]

I cannot log into my system either - is this a system wide problem?

[CameraFunTimes]

https://status.arlo.com/ shows a "Major Outage" for "Log In". Is there any more info on this? We're unable to use our cameras....

[jguerdat]

Checking status now shows it working after a fix was implemented. Status was updated 7 hours ago so roughly 2AM EDT.

[jguerdat]

Status (status.arlo.com) shows working now. FWIW, I'm logged in and also did so at ~4AM EDT.

[JamesC · Accepted solution]

This issue should now be resolved. For details, take a look here: https://status.arlo.com/

JamesC

[AikaneKai]

Go here https://downdetector.com/status/arlo/

and read last night's outage information and read the comments

That site is far more reliable than status.arlo.com.  Since it's crowd-sourced it's near real-time.

According to one of the comments, it was down for > 2 hours before status.arlo.com noticed.

[CameraFunTimes]

Can we get any info on what went wrong? For three hours we could not arm our security system.... not a great scenario.