Arlo|Smart Home Security|Wireless HD Security Cameras

Activity zones are not working with my battery powered cameras when paying Arlo Smart

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Guide
Guide

I have seen tons of complaints about the Arlo systems in general and wonder how Arlo can honestly believe this is a security system. I purchased this system Arlo pro 2 because it got pretty great reviews on Best Buy but I am thinking now that those reviews were not real.  Since I installed this system 3 weeks ago nothing has worked right especially my cameras not recording. I have 5 of them and only one seems to work.  I have contacted Arlo support several times with no fix and have also read all the complaints on here about this same issue but nowhere do I see a fix.  Somewhere I saw that this issue was resolved but clearly not.  So $800.00 later I have a touted security system that is useless.  I can't bring it back and Arlo wont do anything... Buyer beware!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Aspirant
Aspirant

I agree with the the previous entry. support is not very helpful in resolving issues. My problem is with activity zone and motion activating notification outside of the activity zone. Several times I have been asked to remove/deleted the activity zones then add the activity zone again which does not resolve my issue. What's the saying, doing the same thing over and over again expecting different results.  Now my Arlo Pro 2 camera without the Smart Plan does not record video of motion. This is just after purchasing the Smart Plan for my front camera.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Arlo Moderator
Arlo Moderator

Hi @ENF

 

  May I ask which troubleshooting steps you have performed so far? I don't want to suggest any prior methods you have previously performed.

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Aspirant
Aspirant

I have removed the device, South Camera, added the device. Stopped and started my base station. 

When performing the "Motion detection Test" the South Camera picks up movement, camera flashes yellow.

When in live mode I can see myself in the camera view.

This all started happening just after I went on the "Smart Plan Single Camera" for my Front Camera.

My Front Camera has a view of a busy street.

Thanks for your interest in my issue 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Aspirant
Aspirant

I can agree with you whole hearthly. Support/fixes leave something to  be desired/

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Arlo Moderator
Arlo Moderator

HI @barnes3001

 

Are vehicles being detected outside of the zones, or all motion such as people/animals?

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Luminary
Luminary

So.....I have a case pending [#41609248] for Activity Zones which according to my desktop portal, will not work on battery powered cameras. Yet I am paying for Arlo Smart Premier which is suppose to include Activity Zone function on battery powered cameras. [The zones are working on my ac powered cameras I think]

 

Case has been "endorsed" as they say, to a higher level and I received the email asking for call back time. But......NO ONE IS CALLING BACK?

 

Anyone home?

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Luminary
Luminary

I just retested all 5 cameras. The two cameras plugged into ac respond to the set activity zones.

The three cameras which are powered by batteries do not respond to any set activity zones. 

The Arlo portal, when accessed on my laptop show a yellow "caution" exclamation mark warning me that "camera has been unplugged from ac....activity zones won't work" or words to that effect. This is on the three cameras running on battery power.

The Arlo portal, when accessed via my iPhone app, does NOT worn me of anything!! The iPhone app is my preferred method of accessing the Arlo portal. Without any warning how do I know how long I HAVE BEEN PAYING FOR A SERVICE IM NOT GETTING!

Arlo,l be asking for a partial refund for services not rendered.

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Guru Guru
Guru

Have you verified that all cameras are activated in Settings, Smart Notifications?

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Aspirant
Aspirant

Yes, objects outside activity zone trigger recording/alerts. That is even tweaking sensitivity.

Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030P | Arlo Pro 2 Wire-Free Camera
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Apprentice
Apprentice

Is there anybody that can clear this up for me? Do activity zones only work with a paid subscription and with an AC connection?  I've read conflicting articles about this.

Couple of my cameras read "AC power has been disconnected from your Arlo device. Activity Zones are currently disabled". I'm using batteries and what I thought was working correctly, isn't. Meaning activity zones are NOT working on battery power and a paid subscription.

Thanks

Model: VMB4500 | Arlo Pro/Pro2 Base Station
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Guru Guru
Guru

Zones on the Pro2 ( TMK ) do not require ac power.... but can still record if outside zones, but you should not get a notice or recording in library ( as the zone info is processed at the cloud end to determine if you need to be notified )

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Morse is faster than texting!
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Apprentice
Apprentice

I'm getting recorded video to my library that shows no activity in the designated activity zone. There is a lot of movement from tree branches moving due to the wind. I purposely made the activity zones as small as possible and in areas that avoid all this branch movement.

The AC error message only shows in my chrome browser but not on my iOS app. This seems odd to me.

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Guru Guru
Guru

@ScotCamera wrote:

Meaning activity zones are NOT working on battery power and a paid subscription.


I've seen this also, and reported it to Arlo.  It seems to come and go.  Right now I'm only seeing it on a camera on a trial subscription. But I've seen it on other cameras over the past couple of weeks.

 

I'm not 100% sure that the warning means that activity zones aren't working.  The warning might just be shown by mistake.  Thanks to the lockdown, I'm not needing activity zones as much as I did a while back.

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Luminary
Luminary

Um...I mean this in the most light hearted way......Yes, I also make sure I turn my tv on BEFORE I try watching it. 😜

 

 

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Luminary
Luminary

But all fun aside.

 

I get an email from Fitz {level 3 I think they call it}  re: my open case number asking for contact info. so he can call me. That was 8 days ago and no call yet.

Four days ago I phone back in to Arlo and speak with Anisha. She looks over the case and confirms to me that this is a known issue  and that their techs are working on a fix. I tell her that I will be looking for a rebate on a service I am paying for which is not working, as they are aware of. My phone company does this. My internet service provider does this. Anyone who sells me a service which temporarily fails will offer me a rebate. Its called customer service. I will soon look into what my legal rights are as a consumer of a paid for service which does not work.

Anisha offers that she will call me back with an update in 24 hours. Again, that was four days ago.

 

Anisha tells me I could temporarily cancel my plan. ???  Sure! Its a grandfathered plan which they will not offer back to me if and when they fix the issue. A great way to increase their sales as I will be forced to buy a higher priced option. 

 

And on a side note, if this is a "known issue" does this mean that all  of you good folk reading this also have faulty activity zones? Maybe you should double check it.

 

 

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Guru Guru
Guru

@Reallyconfused wrote:

And on a side note, if this is a "known issue" does this mean that all  of you good folk reading this also have faulty activity zones? Maybe you should double check it.

 


I have been seeing this on-and-off on some of my cameras.  It's showing up on one of them at the moment.

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Luminary
Luminary
So you’re like me then. Paying for a service which is not working. Have you contacted customer service? More people need to complain about this until they fix it.
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Guru Guru
Guru

@Reallyconfused wrote:
 More people need to complain about this until they fix it.

I have complained about it, and I think it would be helpful if people seeing this (or other issues with their activity zones) did too.

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Luminary
Luminary

With the lack of activity in this thread it would seem like this "known issue" is effecting only a handful of people.

Or its been going on with so many for so long that they have given up on complaining to deaf ears. I certainly am not getting any call backs from Arlo customer service...even with an open ticket. So sad! 

 

I continue to get unwanted recordings of movement well outside of areas which should be ignored. Its taking its toll on my battery. And still paying for a service which does not work.

 

Where are you Arlo???????

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Luminary
Luminary

"Accepted as solution" ?      I don't think so!

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Guru Guru
Guru

@Reallyconfused wrote:

 

I continue to get unwanted recordings of movement well outside of areas which should be ignored. Its taking its toll on my battery.


It's bad that the cloud activity zones aren't working, but that isn't affecting your battery life.  The camera has the same workload either way.   It streams whenever motion is detected, and the cloud supresses out-of-zone recordings and notifications.

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Luminary
Luminary
Oh yes, I think I did read that. You’re right.
I guess then, that the ac powered units do the post processing internally and do not use the cloud. Hence the need for a paid plan for battery powered cameras, vs no cost ac powered units.
Do I understand this correctly?
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Luminary
Luminary
Furthermore, I suppose this makes it extra important to dial in the cameras to not be overly sensitive to motion.
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Apprentice
Apprentice

One more issue with this system...when it will it stop?

I got ONLY People, Vehicles and Animals on my Smart Alerts checked...yet I keep getting Motion Detected alerts over and over. Worst is that I have a Zone defined to prevent cars or people walking near by to trigger the alarm but the Motion (which should NOT be alerting me at all), keeps coming up.
Please fix this!

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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