Pro 2 and VMB4000

[CamillaHarvey]

This is very bad that Arlo has suddenly stopped providing the 7 day service, I have no recordings listed and when I was on the chat yesterday was told my cameras were end of life and so there was no support. I spent around $1500 on this system including 3 solar batteries and it is now as good as useless. What sort of business does this?

[StephenB]

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@CamillaHarvey wrote:

This is very bad that Arlo has suddenly stopped providing the 7 day service, 

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They didn't.

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@CamillaHarvey wrote:

when I was on the chat yesterday was told my cameras were end of life and so there was no support.

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Yes, the pro 2 cameras became end-of-life on 1 January 2025.  You should have received emails quite a while ago telling you that (back in 2023).

• https://downloads.arlo.com/images/PDFs/EOL_Policy/Arlo-End-of-Life-Policy_06_01_2023_Final.pdf

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@CamillaHarvey wrote:

 I have no recordings listed 

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Did you try making a manual recording while livestreaming a camera?

Do you see "Feed" and "Dashboard' in your app menu?  Or do you instead see "Library"?  

If you do see "Feed", did this change at the same time you lost recordings?