Pro 2 7 day free plan disappeared

[BryanW]

I had pro 2 (4 cameras) 7 day free plan for 3 years. I added one arlo essential spotlight camera 3 month ago. The whole system stopped recording and notifications after 3 month trial expired. Can the 7 day free plan be restored for the 4 pro 2 cameras?

[StephenB · Accepted solution]

The 7-day free plan shouldn't have stopped.  But there have been some folks here who've reported issues with getting library recordings, so if this just happened you might want to wait a little bit, and see if the recordings come back.

[BryanW]

Thank you for the quick response. I will wait several days and report back. One more question, if I have more essential spotlight cameras added to the same console, am I expecting 7 day free plan for the 4 pro 2 cameras and no recording but notification for the essentials?

[StephenB]

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@BryanW wrote:
Thank you for the quick response. I will wait several days and report back. One more question, if I have more essential spotlight cameras added to the same console, am I expecting 7 day free plan for the 4 pro 2 cameras and no recording but notification for the essentials?

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That is what I'd also expect.  Though I'm not certain on what happens when the number of unsubscribed cameras exceeds 5.  One option is to put the essential cameras in a different account (using the "friend" feature to share them).  That would require connecting them to home wifi (or a new base).

[BryanW]

I am going to add two more essential spotlight cameras to the same console next week to see what happens. I will report back... Thank you!

[BryanW]

Added 2 more essential spotlight cameras to the same base. They all work fine. Thank you!