Arlo|Smart Home Security|Wireless HD Security Cameras

Re: Power cut to cams in PC App but not Android App - Arlo Pro2 in 3 base stations

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arlouserX
Guide
Guide

Strange. There might have been an automatic update of the pc app. Message received that power has been cut to the cams in 3 different base stations in 2 countries. With the Android app all seems OK.

Model: VMB4500 | Arlo Pro/Pro2 Base Station
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @arlouserX

 

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Xichlo2
Aspirant
Aspirant

Appears to be a Software problem, you can reinstall and it will go away but comes back after a few Hour or maybe an Arm, Disarm Cycle? Cam still works, Zone records but the Red Circle stay on Devices Screen 

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