Picture black and knocking sound

[Bloomer8523]

One of my Arlo cameras all of sudden started showing a black screen with a knocking sound. Any ideas.

[Dannybear]

Changed the battery?
Can you share a link to the recording?

[Bloomer8523]

Sorry I thought I attached it last night.

https://my.arlo.com/hmsweb/users/library/share/link/15CDA45CBD8025F5_201907

[Bloomer8523]

Now this morning I have video but the knocking sound is still there.

https://my.arlo.com/hmsweb/users/library/share/link/3A86447346561B68_201907

[TomMac]

I would place a warranty complaint into Arlo support... sounds like a HW issue

( if pulling and replacing battery does not help )