Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.

Password Change Doesn't Affect Mobile App

Reply
Discussion stats
  • 1 Reply
  • 403 Views
  • 0 Likes
  • 2 In Conversation
Katana
Follower
Follower

I've changed my Arlo password, but my mobile app (that uses facial recognition) doesn't seem to require a new log in. I'm trying to restrict previous users from accessing the cameras and deleting videos. Any suggestions?

1 REPLY 1
jguerdat
Guru Guru
Guru

If the password is changed and no one is allowed in Settings, Grant access, there's no ability for others to log in. The facial recognition is unique to your device(s) and has no bearing on any other device.

Discussion stats
  • 1 Reply
  • 404 Views
  • 0 Likes
  • 2 In Conversation