North East UK

[Val1]

Hi!

my husband and I have used Arlo for a number of years and do not pay a subscription. My husband is the prime account holder and grants me access. I have recently changed my phone and now cannot access the system. I have logged out then back in but can’t get past a screen asking me to subscribe to a monthly payment. My husband still has access free of charge. Is it correct that I will now have to pay to access the system even though I am being granted access by my husband? Thanks!

[jguerdat]

No need to pay for a subscription. It may be fastest to have your husband remove your account to have access and add it again. That means you'll need to accept the invite again.

[Val1]

Thank you so much for your quick reply! It was very helpful!

we are not great with technology - how does my husband remove my account?

Thanks again and I look forward to hearing from you!

[StephenB]

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@Val1 wrote:

how does my husband remove my account?

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Start by logging out of your current account on the phone, and logging in with his username/password instead.

After you've confirmed that works, you can get rid of your arlo account altogether using this guide:

• https://kb.arlo.com/000062615/How-do-I-close-or-delete-my-Arlo-account