No push notifications, no recordings but live ok

[Bluesky18]

Hello I have the same issue as the post "No alerts, no videos, but can watch live".  I already tried all steps but it is still not working. @BrookeN, I am trying to dm you but can't find the envelope icon on the top right of the forum page.  Please help.  Thank you.

[BrookeN]

I synced your account using our back-end tools, please allow 24 hours to see the change. Log out and back in on the app was well. Let me know tomorrow if the behavior is resolved. 

[Bluesky18]

Thank you so much BrookeN. It is working now!

True story to share

I was helping my neighbor earlier to troubleshoot her internet issue. She is 84 years old and not tech-savvy at all. I did all basic troubleshooting including router and ONT box reset multiple times but no dice. So I called on her behalf to the carrier for support. I spent an hour with the tech and basically repeated what I did earlier. At the end I was able to help my neighbor to schedule a tech to come onsite then I left her house.
The moment when I approached to my door and I heard "DING", the "DING" sound that I have been waiting for is back. My Arlo cameras is working again. I am so happy!! What I'm trying to say here is God is watching and listening, go out to help others if possible.

[Monloop]

I have the same issue how can it be solved?

[BrookeN]

@Monloop I synced your account using our back-end tools, please allow 24 hours to see the change. Log out and back in on the app was well. Let me know tomorrow if the behavior is resolved. 

@Bluesky18 thank you for sharing that story. And I am so glad that it is working again. If you have any other questions, please reach out. Have a great rest of your week. 

[Monloop]

Thanks it works!

[BrookeN]

Glad to hear. Have a great rest of your day. 

[Aaronblank182]

I am also not seeing any recording or notifications. Only can view live 

[SamChan]

Hello,

i receive notification, i see the video in library but would not play, keep loading and also the live is not working, it shows static image instead.

[BrookeN]

@Aaronblank182 can you please log out of the account and log back in.

@SamChan can you try uninstalling and reinstalling the app. 

[SamChan]

it happened to another family member and also when i use web portal to try playing the video, it would not be able to as well.

its not the internet and I have tried both mobile and desktop web page portal.

tried delete and install again and it works, but whats the problem?

and also it would work on web page, why?

[SamChan]

Hello, its not working again.

is the server having any problems?

it has started to react like this for few days.

[TracyChris]

We also are searching the messages because our 7 day recordings have stopped. Can you please do your magic on our account too? 

[Aaronblank182]

Hi! I tried logging out and back in but still no recordings. I should still be grandfathered in for 7 days free right? Thanks for any help

[StephenB]

---

@Aaronblank182 wrote:

I should still be grandfathered in for 7 days free right? Thanks for any help

---

Yes.  

Many users have reported that

1. removing the cameras and base from the account
2. resetting the base with a paper clip
3. reinstalling the base and cameras

resolves this problem.

But there is a risk, because the reinstall step sometimes can be very difficult.

I'm tagging the mods ( @BrookeN , @ShayneS , @JamesC ) to call their attention to your post.  They have been able to resolve this remotely for at least some folks.

[BrookeN]

I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior. 

[OsamaN]

I don't see option to DM you @BrookeN , no envelope anywhere. Same problem here as everyone else, recording and notifications have been dead for many weeks and nothing seems to help.  

[BrookeN]

@OsamaN  I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior. 

[OsamaN]

Thank you @BrookeN !!! System already working as expected.

[StephenB]

---

@OsamaN wrote:

I don't see option to DM you @BrookeN , no envelope anywhere. 

---

[Mikey7505]

Hello! I have the same issue, I can view live camera feed but I do not get any push notifications with motion detection. Please Help!

[BrookeN]

I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior

[Halv]

Hi.

i have the same problem. No notification, no recording, but can see live. Problem just with one camera out of two. The other camera is working normally.

[JCB72]

I have the same issue. No notifications, no video, live ok. 

[BrookeN]

I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior.