No push notifications, no recordings but live ok
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello I have the same issue as the post "No alerts, no videos, but can watch live". I already tried all steps but it is still not working. @BrookeN, I am trying to dm you but can't find the envelope icon on the top right of the forum page. Please help. Thank you.
- Related Labels:
-
Troubleshooting
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I synced your account using our back-end tools, please allow 24 hours to see the change. Log out and back in on the app was well. Let me know tomorrow if the behavior is resolved.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you so much BrookeN. It is working now!
True story to share
I was helping my neighbor earlier to troubleshoot her internet issue. She is 84 years old and not tech-savvy at all. I did all basic troubleshooting including router and ONT box reset multiple times but no dice. So I called on her behalf to the carrier for support. I spent an hour with the tech and basically repeated what I did earlier. At the end I was able to help my neighbor to schedule a tech to come onsite then I left her house.
The moment when I approached to my door and I heard "DING", the "DING" sound that I have been waiting for is back. My Arlo cameras is working again. I am so happy!! What I'm trying to say here is God is watching and listening, go out to help others if possible.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same issue how can it be solved?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Monloop I synced your account using our back-end tools, please allow 24 hours to see the change. Log out and back in on the app was well. Let me know tomorrow if the behavior is resolved.
@Bluesky18 thank you for sharing that story. And I am so glad that it is working again. If you have any other questions, please reach out. Have a great rest of your week.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thanks it works!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Glad to hear. Have a great rest of your day.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I am also not seeing any recording or notifications. Only can view live
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello,
i receive notification, i see the video in library but would not play, keep loading and also the live is not working, it shows static image instead.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Aaronblank182 can you please log out of the account and log back in.
@SamChan can you try uninstalling and reinstalling the app.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
it happened to another family member and also when i use web portal to try playing the video, it would not be able to as well.
its not the internet and I have tried both mobile and desktop web page portal.
tried delete and install again and it works, but whats the problem?
and also it would work on web page, why?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello, its not working again.
is the server having any problems?
it has started to react like this for few days.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
We also are searching the messages because our 7 day recordings have stopped. Can you please do your magic on our account too?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi! I tried logging out and back in but still no recordings. I should still be grandfathered in for 7 days free right? Thanks for any help
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@Aaronblank182 wrote:
I should still be grandfathered in for 7 days free right? Thanks for any help
Yes.
Many users have reported that
- removing the cameras and base from the account
- resetting the base with a paper clip
- reinstalling the base and cameras
resolves this problem.
But there is a risk, because the reinstall step sometimes can be very difficult.
I'm tagging the mods ( @BrookeN , @ShayneS , @JamesC ) to call their attention to your post. They have been able to resolve this remotely for at least some folks.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I don't see option to DM you @BrookeN , no envelope anywhere. Same problem here as everyone else, recording and notifications have been dead for many weeks and nothing seems to help.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
@OsamaN I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Thank you @BrookeN !!! System already working as expected.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello! I have the same issue, I can view live camera feed but I do not get any push notifications with motion detection. Please Help!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi.
i have the same problem. No notification, no recording, but can see live. Problem just with one camera out of two. The other camera is working normally.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have the same issue. No notifications, no video, live ok.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior.
-
Arlo Mobile App
569 -
Arlo Pro 2
11 -
Arlo Smart
168 -
Before You Buy
976 -
Features
412 -
Firmware Release Notes
57 -
Google Assistant
1 -
IFTTT (If This Then That)
24 -
Installation
1,120 -
Online and Mobile Apps
865 -
Service and Storage
317 -
SmartThings
37 -
Troubleshooting
6,141