No push notifications, no recordings but live ok

[Bluesky18]

Hello I have the same issue as the post "No alerts, no videos, but can watch live".  I already tried all steps but it is still not working. @BrookeN, I am trying to dm you but can't find the envelope icon on the top right of the forum page.  Please help.  Thank you.

[MDK74]

I'm having the same problem as described in this post.

‎2024-06-11 11:34 AM

Hello I have the same issue as the post "No alerts, no videos, but can watch live".  I already tried all steps but it is still not working. @BrookeN, I am trying to dm you but can't find the envelope icon on the top right of the forum page.  Please help.  Thank you.

Can you help me?

[BrookeN]

I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior.

[MDK74]

That did it. Thanks. 

Can you tell me what causes my Arlo Pro 2 cameras to get out of sync? I'd like to avoid that going forward.

[reckah]

Hi @BrookeN , im experiencing the same issue. Could you please sync my account?

Many thanks. 

[BrookeN]

@MDK74 the behavior you seen should not happen again. 

@reckah I have did a sync using our back-end tools. Please allow 24 hours to see the change. Log out of the account and log back in tomorrow and then monitor the Pro 2. Please let me know if you see the same behavior.

[Aronk]

I am havingthe same issue. It looks like it started over a month ago. can you please help @BrookeN 

[Zina]

I have the same issue too, can it be fixed?

[BrookeN]

Please allow 24 hours to see the change. If you see the same behavior tomorrow, please let me know. 

[Aronk]

@BrookeN Thank you Very much!!!  I am getting recordings and alerts again.