No motion detection / speaker

[Jerry5]

Hello, 

Issues started yesterday (2024-05-07) from around 20:30 GMT+1. 

I have 4 cameras, all 4 suddenly stopped giving motion sensor alerts/recordings at the same time, I have restarted base stations/cameras, reseated the batteries. Readded the cameras multiple times, etc. Nothing has fixed it.

Checked the mode rules, changed to a different mode but nothing has changed. Please assist.

Base station pro 2

Modell: VMB4000r3

Version: 1.21.1.0_4302_9611cf3

2x Pro 2s

Modell: H3

Version on both: 1.125.17.1_11_de8490d

1x Pro 4 Modell: H3

Version: 1.080.20.1_23_d50a19d

1x Doorbell Wireless
Modell: 1.2

Version: 1.8.0.0_4_4a16fed_758744c

[ShayneS]

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support through the Arlo Mobile App by navigating to Settings/System/Support.

[Dood]

Same problem. I keep checking the Arlo status page but nothing is ever listed as being a problem.

[Jerry5]

They don't update that, it says when you hover over "All good" when they were last updated..

[ShayneS]

@Dood 

Do you mind providing a screenshot as well?. When did this symptom start occurring for you? 

[Jerry5]

Would just like to point out that it suddenly started working this morning when I woke up.

I have not gotten a reply from my Support ticket, but I will assume that something has been done since it magically started working again.

[Gtpierce]

Ive had the identical problem, starting the same time on 5/7 with almost identical setup.   my set though is still bricked.

[ShayneS]

@Gtpierce 

May I ask which troubleshooting steps you have tried so far? I don't want to suggest anything you have previously performed.

[dricke712]

All my cameras are not recording motion not sending notifications. 

[ShayneS]

@dricke712 

May I ask which troubleshooting steps you have tried so far?

[Thintwowin]

What was the solution? Having same problem? Help

[Thintwowin]

Mine did the same thing . Need help

[cobra429]

We have been having this problem since May as well.  Did anyone get an answer from support?  I wonder if this has to do with free recording that we started with?   Is everyone here still using that plan or are you all on paid plans?

[ShayneS]

@Thintwowin @cobra429 

Can you provide more detail regarding the symptoms you're experiencing and any troubleshooting steps you may have tried? 

Thanks

[cobra429]

Sorry, symptoms are that we are not getting any recordings now since May.  We can walk directly in front of any of the cameras and it doesn't trigger a recording nor do we get a notification.

[Thintwowin]

Cameras will not detect motion of any kind. Also no notification to phone. It happened after your 5-7-2024 update.

[Thintwowin]

Been an over a month 1/2 since Arlo’s update has messed up detection and notifications on my older Arlo system. Guess it’s time to contact my lawyer. Was looking to upgrade , looks like lawsuit forcing me to upgrade will pay for my new Reolink PoE system. Since Arlo don’t support , support for my older system, but can change it and make it useable.

[Thintwowin]

What trouble shoot steps have you recommended? I rebooted system multiple times. Check detection in app it works. What would Arlo have us do?

[StephenB]

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@Thintwowin wrote:

What trouble shoot steps have you recommended? I rebooted system multiple times. Check detection in app it works. What would Arlo have us do?

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I'm tagging @BrookeN , @JamesC , @ShayneS to see if one of them can apply a resync from the Arlo cloud.

[ShayneS]

Hi @Thintwowin 

Can you try rebooting your base station and check again.

Thanks 

[Thintwowin]

Don’t know who did what, but camera just detected Amazon delivery. Thanks you .

[ShayneS]

@Thintwowin 

Thanks for the update, glad it worked.

[felipefaraco]

All my cameras are the same... They do not detect motion and due to this issue it does not record

Please help

[ShayneS]

@felipefaraco

Can you try rebooting your base station and check again.

[TheSungeon]

One of my cameras motion stopped detecting and I am not on-site but rebooted my base and had someone change the battery. Still not detecting motion. It does detect sound. My other camera is fine.