New upgrade - erased library

[Patty74]

I went on a vacation recently. To my regret,  I downloaded the new system upgrade on my Arlo app... briefly before leaving the house. As soon as I did that...it erased all my video library history. It was recording videos...until I did it for 7 days. Also, have no access to support anymore. I've been using Arlo system since 2021....for free

[StephenB]

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@Patty74 wrote:

Also, have no access to support anymore. I've been using Arlo system since 2021....for free

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Arlo began requiring subscriptions to access support quite a while ago now.

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@Patty74 wrote:

 I downloaded the new system upgrade on my Arlo app... briefly before leaving the house. As soon as I did that...it erased all my video library history. 

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Odd, as we haven't seen that reported here by other users.  Can you confirm the camera model?  Arlo stopped manufacturing the Pro 2 in 2019. 

Are you seeing new recordings in "Feed"?  If you livestream a camera, can you make a manual recording?

[Pizel]

I’m also unable to access recordings saved on my local library after the update. 

[StephenB]

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@Pizel wrote:

I’m also unable to access recordings saved on my local library after the update. 

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They are in a different place.

1. Go to the devices page
2. Select the base
3. Press storage settings

You should see them there.

[Pizel]

I appreciate the response and do see older videos recorded, but ones recorded yesterday are not showing up. 

[ShayneS]

@Pizel 

Are you still experiencing this?