New base can not be found on app when setting up

[Bander226]

Hey there hoping someone can help who has also had this issue ... been trying to get through to tech support and can’t get through. Anyways I have the Arlo Pro 2 the new model with no off and on button. I haven’t seen a green light come on my base yet only amber and blue not sure if the model has a green light like my old pro? ... I connect my two cables the one to the wifi base and the other being the power cable ... the base has a solid amber , flashing amber and blue light that going on during the app searching for the device but can’t be found. I also tried resetting the base, unplugging and plugging back in etc nothing seems to work?! Please help

[jguerdat]

When you reset, did you hold the button for >10 seconds until the LED flashed amber?  After you let the base reboot, what color is the LED?