New Arlo Pro 2 - NO cameras will sync; base station; Optimum internet & optimum router
( I don’t know why I couldnt speak with them in the first place if the issue wasn’t resolved) I’m not to tech savvy but I’d bet after 15 cameras and 3 base stations it’s hasn’t got anything to do with the camera and they were fine all along... if someone can help me get this set up I’d greatly appriciate it.
I’ve tried that and the cameras still won’t sync. I’ve even switch to an older linksys WiFi router that didn’t work either.. any other ideas?? I also had optimum change the internet channel that I was on from channel 3 to channel 11 as per the rep arlo needs to run on channels 9 or 11
Arlo changes channel to be the same as the closest, strongest network. I don't find it has a preference apart from changing mine to the least crowded out of 1, 6, or 11.
My only other thought is taking the system to another person's house. Plugging the base into their router (and power) and sync'ing the cameras there. Then bring everything back to your home and hope they maintain their connection. Do you live in a highly congested 2.4GHz network area? Are you by powerlines etc?
I’d say it’s pretty congested I’m in Brooklyn NY. I might just try taking them to a different location and see if I can’ sync them there and bring them back... waiting on a call back from a level 2 tech in 45 min
The level 2 tech rep explained that many times many things can interfer and prevent the cameras from communicating to the base during the initial sync AND NOT ONLY IN YOUR HOUSE it could be from a neighbors as well. Once the cameras are synced the cameras are forever communicating with the base and these interferences don’t cause any issues. ( time will tell.. I hope they don’t anyways)
If someone has this same issue I’d tell you to take it a few min down the road to a different location and try to sync each cam..
side note: my base always connected to my network I just wasn’t able to connect the cams to the base and oddly enough the rep had me first press the sync button on the cameras- wait 5 flashes of blue light and then press the sync button on the base for 2 sec ( opposite of what every other rep advised) hope this helps someone
Sweet. Exactly what I said. Glad you're all up and running now.
I don't think it really matters which sync button you press first. IIRC both stay in sync mode for about 2 minutes if they don't find anything