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Re: My latest Arlo app on Android crashes whenever I press 'Mode'.

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Lokky
Aspirant
Aspirant

My latest Arlo app on Android crashes whenever I press 'Mode'.  It happened after another account has enabled my mobile as a second geofencing mobile.  Even the first mobile changes back to other modes including Disarm, my app still crashes. 

Model: VMB4000 | Arlo Pro/Pro2 Base Station, VMC4030P | Arlo Pro 2 Wire-Free Camera
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jguerdat
Guru Guru
Guru

I have the latest app loaded on 4 different Android devices with no such issues. Have you rebooted the phone and reinstalled the app?

Lokky
Aspirant
Aspirant

I have uninstalled and reinstalled the latest app.  I even rebooted the hub.  It still crashed.  Is there any way to collect the crash dump from my android for support? 

jguerdat
Guru Guru
Guru

You'll need to use the Contact Support link at the bottom here and have them see if they need any such dump.

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