Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

My cameras stopped recording

Reply
Discussion stats
  • 2 Replies
  • ‎2024-07-11 07:05 AM
  • 388 Views
  • 0 Likes
  • 3 In Conversation
Socc1mom
Follower
Follower
‎2024-07-11 07:05 AM

I purchased my cameras (2) from Amazon several years ago and did not need a subscription. My cameras stopped recording. Do I now have to have a subscription?

Labels:
0 Likes
Reply
Message 1 of 3
388
2 REPLIES 2
StephenB
Guru Guru
Guru
‎2024-07-11 07:58 AM
@Socc1mom wrote:

I purchased my cameras (2) from Amazon several years ago and did not need a subscription. My cameras stopped recording. Do I now have to have a subscription?

Can you confirm the camera model?

0 Likes
Reply
Message 2 of 3
383
ShayneS
Arlo Moderator
Arlo Moderator
‎2024-07-12 08:43 AM

@Socc1mom 

 

Can you reboot your base station and test again.

 

Thanks 

0 Likes
Reply
Message 3 of 3
351
Discussion stats
  • 2 Replies
  • ‎2024-07-11 07:05 AM
  • 389 Views
  • 0 Likes
  • 3 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.