My PRO 2 Camera and VMB4000R3 camera donlt appear on my my.arlo.com account page

[Rkmills812]

My PRO 2 Camera and VMB4000R3 camera don't appear on my my.arlo.com account page

[StephenB]

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@Rkmills812 wrote:

My PRO 2 Camera and VMB4000R3 camera don't appear on my my.arlo.com account page

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The VMB4000 is a hub, not a camera.

Are you using a PC browser?  Or a mobile one?

If you are using a PC browser: Are you using the same account credentials with my.arlo.com that you are using on your phone with the app?

[Rkmills812]

My error, StephenB.  VMB4000R3 is in fact the hub.

And you hit the nail on the head......I was using old login credentials for my.arlo.com.  Once I used current credentials, everything appears as expected.

Which raises another question.  Under support center in my.arlo.com, I'm seeing an old hub from a previous installation.  It has not related devices.  Is there a way to remove this?

[StephenB]

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@Rkmills812 wrote:

Which raises another question.  Under support center in my.arlo.com, I'm seeing an old hub from a previous installation.  It has not related devices.  Is there a way to remove this?

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Did you remove it from the account?  Or just turn it off?

[Rkmills812]

I thought I removed it, but it may be a duplicate (and earlier) representation of the EV Hub. When I drill down into it (TH Hub) online I don't see any related info.....just a name

[StephenB]

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@Rkmills812 wrote:

I thought I removed it, but it may be a duplicate (and earlier) representation of the EV Hub. When I drill down into it (TH Hub) online I don't see any related info.....just a name

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Are you seeing it on the devices page?  Or just the support page?

[Rkmills812]

just support center.  It does not appear on the device page.

[StephenB]

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@Rkmills812 wrote:

just support center.  It does not appear on the device page.

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I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - as it clearly shouldn't be there.

But I don't think this does any harm, since the device isn't really in the account.

Do you still have the hub?  If you do, you could try adding it, and then removing it again.

[BrookeN]

Can I please get a screenshot of what you are seeing. Also, please dm me the email address associated with the Arlo account.  You send a dm by clicking on the envelope icon on the top right of the forum page.

[Rkmills812]

Thanks BrookeN, it was user error.  I was logged in under a different account than that which my cameras are registered.  Thanks!!!!

[BrookeN]

Awesome to hear, hope you have a Happy Holiday!